Frequently Asked Questions
We recommend checking the size guide available on each product page before placing your order. If you’re unsure, you can contact our support team with your height, weight, and usual size for personalized help.
After placing your order, you’ll receive important updates such as order confirmation, shipping details, and tracking information via email. Checking your emails ensures you stay updated on your order status.
Yes, we offer a 30-day return and exchange policy. Items must be unused, in their original packaging, and returned within 30 days of delivery please contact our customer service to initiate the process. For more details, please see our Refund and Returns Policy.
Our standard processing time is 1 to 3 business days. The transit time usually takes 7 to 10 business days. Delivery usually takes 8 to 13 business days depending on your location. For more details, please see our Shipping Policy.
We’re sorry for any delay! Our support team responds to all inquiries within 24 hours. Please check your spam or promotions folder if you haven’t received a reply yet.
Sometimes, the lighting used during product photography can slightly affect how the jacket’s color appears in photos. However, we always mention the exact color of the item in the product description to help you make an informed decision before placing your order.
We recommend carefully reading the full product details to ensure it meets your expectations. If you’re still unsure or have questions, feel free to reach out to us. Clear communication helps us understand your needs better and prevents any confusion or disappointment.
Before making a payment, please double-check the following details to avoid any transaction issues:
Ensure your card hasn’t expired
Confirm that the billing address matches your card details
Verify your credit or debit card number is correct
Make sure you have sufficient funds or credit limit available
Taking a moment to review these details can help your payment go through smoothly.
We regularly update product images on our website. However, if you only see celebrity or model images and would like to view actual photos of the jacket, feel free to email us at info@jacketcult.shop.
If the item is available in our stock, we’ll be happy to share real photos of the jacket for your better understanding before you place your order.
Yes, you can request changes to your order but only within 24 hours of placing it. Just send us an email with the details you want to update.
After this period, your order moves to our production team, and the pattern is cut and stitching begins the same day. Once this process starts, we’re unable to make any changes to the color, size, material, or design. So please review your order carefully before finalizing it.
Website Name: Jacket Cult
Owner Name: Syed Saad Hafeez
Phone: +971 52 349 3345
Email: info@jacketcult.shop
Address: SS Lootah Building, Port Saeed Road, Deira, Dubai
Contact Form: Here
Business Hours: Monday – Sunday: 8am – 8pm (GST)
Our customer service team will respond within 24 hours if you have reached us outside of business hours.